TERMS & CONDITIONS
Welcome to our website.
Please read this agreement carefully. It sets out the Terms and Conditions under which Farah Syed offers you its services. By using any of the services and/or the website you agree that you have read and accept these terms and conditions and that they shall apply to your use of this website or its services. If you do not wish to be bound by them, please do not use this website or its services. For the purposes of these Terms and Conditions ‘We’, ‘Our’ and ‘Us’ refers to Farah Syed of 66 West Road, Chadwell Heath, Romford, RM6 6YB. Please review these Terms and Conditions carefully before using this Website or its services.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
When booking please state any special requirements you may have. On booking an appointment with Farah Syed, you must discuss any skin allergies and medical conditions at the time of your booking. If you have any uncertainty you must seek medical advice from your doctor. Certain skin conditions will mean that certain products may not be used. If you have a preferred makeup artist please make this known when you book or you will be allocated with the first available makeup artist.
All bookings are subject to a deposit/booking fee. You will be informed of the amount of deposit/booking fee required depending on your booking specifications.
All deposits will be redeemed against the service provided.
The makeup artist may arrive up to fifteen minutes before the start of your appointment. This will allow her to set up the equipment.
Once the makeup artist is in your house any significant time taken out to tend to deliveries, babies, pets or work that becomes a disturbance during the appointment will be taken off your booking time.
In an effort to maintain a calm, peaceful environment for all our clients, we kindly request that all mobile phones are switched off or silenced during all bookings.
Please remember no smoking is allowed during bookings.
All children under the age of 16 must be accompanied/supervised by an appropriate adult.
If you are late for your booking your booking time will be cut where necessary.
Full Payment for all services / courses is taken before the service / course starts.
Cancellations / Late / Non arrival
Being on time for your appointment is very much appreciated.
All deposits/booking fee are non-refundable if cancellation is made.
When making a booking, if you change your mind you may choose to cancel your booking within a grace period of 7 days. Thereafter cancellation will be subjected to us retaining the deposit/booking fee and will not be refunded.
If you arrive late for an appointment and we are unable to extend your appointment time we will simply reduce the length of your appointment, finishing on time so as not to delay the next client, and you will be charged of the full service booked even if you have not received the full service due to your lateness.
If we are able to extend your appointment time then you will be charged £15 for every fifteen minutes of part thereof that we are delayed.
cancellations of a service / course midway is not permitted, and if you wish to do so then no portion of the money will be refunded.
In the unlikely event that you have any cause for complaint please inform the makeup artist / course tutor before the end of the booking / course, where she will do her best to ensure your satisfaction.
We will have the right to display all pictures given to the student as part of their portfolio shoot on our website, social media, and as part of our advertising. Wherever we use the student portfolio pictures it will be made clear that it is students work and not ours.
We will treat all your Personal Information as confidential, we will keep it secure and not divulge it to any third party.
We make every effort to ensure that security issues are taken care of at our premises. It is, however, your responsibility to make sure your possessions are safe and within your sight at all times. We cannot accept responsibility for your items.
Health and Safety
Our policy is to provide and maintain working conditions, equipment and systems of work, which are safe and healthy for all our students and employees, and to provide information, training and supervision sufficient to maintain safety. We also accept our responsibility for health and safety of persons other than employees who may be affected by our activities. These standards are maintained in accordance with the relevant Health and Safety at Work Act 1974.
Maladministration and Malpractice Policy
Maladministration is essentially any activity or practice which results in non-compliance with Administrative Regulations and requirements and includes the application of persistent mistakes or poor administration within a Centre.
Malpractice or maladministration should be reported to the owner of Farah Syed Academy.
Should an investigation be undertaken into the Centre, the Head of Farah Syed Academy will:
• Ensure the investigation is carried out by competent investigators who have no personal involvement in the incident or interest in the outcomes
• Ensure the investigation is carried out in an effective, prompt and thorough manner and that the Investigator(s) look beyond the immediate reported issues to ensure that arrangements at the Centre are appropriate for all qualifications
• Respond speedily and openly to all requests relating to the allegation and/or investigation
• Co-operate and ensure that all staff co-operate fully with any investigation and/or request for information
Equal Opportunities Policy
Farah Syedoperates an equal opportunities policy and does not discriminate on the basis of race, gender, disability, age, or sexual orientation.
Before starting training courses a risk assessment is carried out which includes all hair styling equipment is checked to ensure safety. Heat resistant gloves are used with all hair styling equipment.
All fire exits are kept clear.
All makeup tools are checked that they are clean and sterile.
Training room is checked for adequate ventilation.
All electric cables are kept in a tidy state to prevent trips.
Fire extinguishers are checked.
Compliments and Suggestions
We try to maintain a high standard at all times. If you feel you have received excellent treatment, please tell us.
If you have any ideas that would help us to improve our service, please let us know.
TERMS & CONDITIONS